The NTL cable termination box is outside. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I have broadband kit arriving on the 29th Dec, but no Virgin socket. 14. We have tried plugging it into the only box we found it would fit but no luck. Or you may be quicker than average! You won’t be involved the whole time. Forum; Apps. 1) remove the attenuator from the existing cable, plug it into back of hub. TiVo. Account - Cable. Being connected to the internet is one of the most important modern essentials in 20. Would I be able. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. VM will usually only supply a Quickstart to a property that had VM previously. They will run the cable underground. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Just joined. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. QuickStart, set up and connections. There is an external brown box and. Can anyone help or know how long it takes to g. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Options. Image below of the Virgin Media PSU Plug that connects to the coax. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. QuickStart, set up and connections. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. Networking and WiFi. No wall socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 52. on 03-08-2020 18:05. But I have no Virgin Media Wall socket in my house. Virgin Mobile. on 23-10-2022 13:36. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mark as New; Bookmark this message; Subscribe to this message. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Virgin Media; My Virgin Media; Shop;. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. 15 March 2021 at 12:49PM. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Choose the best spot for your wifi hub. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Virgin TV 360. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Can't get through to anybody for help! 0. Sometimes there is no wall box, just a trailing cable. There is no fibre socket in this house. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. 4 weeks ago. Can I use one of three splitter cables? The middle one is labelled Virgin media. Got my virgin media self install kit but I don't have a virgin socket. No virgin media wall socket. Joining in Options. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Virgin TV 360. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Community FAQ Sign in. I have also checked outside and there is no box either on my property or on my boundary wall. on 03-12-2022 10:11. SpeedI sign up for vm broadband and I was offered self instalation kit . TV on the go. Hello Virgin Media, we moved into a new house. Speed. 150 from a. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Hi , Welcome to our Community Forums and thanks for your post. Call them up and mention it to them otherwise they more than likely won’t say anything about it. 4 weeks ago. Tudor. Trace any cables coming out of it and check the ends of them. You might like to try giving full details here first to get some advice. Kit arrived today…no wall box so unable to install. If you can get Quickstart, you can choose one of two delivery options. I am so sorry to hear that you seem to be missing a wall socket in the home. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Virgin TV 360. provided, I shall give them a call tomorrow. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". I need to arrange for an engineer. 0 Kudos Share. Please help as I need the. Getting Connected with Virgin Media is easy when you have a wall socket. signed up and was given the option of self installation. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Some properties do not have a wall socket, only a cable. Only an aerial cable (pictured below) connected to a box outside my flat. Sometimes there is no wall box, just a trailing cable. cable. I am going to cancel. I had bought a VM broadband and used self installation but saw that my VM socket was not round. These are the parts I could find, they were screwed into the end on the coaxial cable. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Please help. Installation: Wall socket issue. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Once connected it directly to a hub, a little bit loose, but then interne. I’ve got. Networking and WiFi. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Hi I have just moved home and have the quick start broadband, we have no wall socket available. But I have no Virgin Media Wall socket in my - 5405516. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Any help please?Re: No virgin media wall socket. Second, you'll likely need a manned installation for your VM services. Tudor. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I recently got Virgin broadband installed. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 168. A Virgin Media wall socket is simply a point of entry into your home. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The cable could be hidden within, or behind, furniture. I think it’s something like £5-£8 per day that your services aren’t on. 01K; 1. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Thank - 5168198. When plugged into either cable the hub just - 5440321. Or if the other end of the white cable is in a more useful. QuickStart, set up and connections. The isolator has a terminator cap (marked below) fitted to the open end. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Volt. Networking and WiFi. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. on 15-02-2022 10:03. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. When you place your order, we'll let you know. on 10-02-2022 17:26. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Browse Virgin Media Virgin Media Community. Sign in; Sign up; Community home;. Hi there @harpreetsingh21. Rob. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Options. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Now to my Issue: I opted for the self-installation ki. Virgin Mobile. just moved in, can see the brown cable coming in from outside but there's no VM. The wall box may be branded with the logos of an old cable TV company (not VM). . Home Phone. I've looked for an external box but cannot find anything. They'll then install a fibre socket inside. My Virgin Media App. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Gaming Support. Just had the Hub 3 delivered for Quickstart. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Hi mariz2198, thanks for posting and welcome to our community. 63K; 3. Apparently the connection from there’s been cut off. Back a step. Just joined. Also tried the Ethernet, not. However the wall socket doesn’t have the correct connection for the cable with the hub. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Tudor. Sorry to hear you don't have a VM wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. You can also check for a loose cable as not all properties have a socket. TV. All. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Networking and WiFi. on 15-02-2022 10:03. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Phone. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. This seems to be the only way that i can speak to someone about the issue. Sometimes there is no wall box, just a trailing cable. Tuning in. on 10-02-2022 17:26. 29-12-2022 20:58 - edited 29-12-2022 21:00. . Networking and WiFi. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. - 5156068. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. QuickStart, set up and connections. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Both your fibre cable and Wi-Fi router will be plugged into this. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When your number transfers, your BT socket will go dead. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Gaming Support. But I have no Virgin Media Wall socket - 4942192 - 2. I was trying to book an engineer but I didn’t - 5183428. Virgin Mobile. Virgin Media Virgin Media Community. Community; Volt. Options. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It doesn’t look like I can connect to ‘the wall socket’. We have a virgin media wall socket with an - 4353656 - 2. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Try the automated service status number 0800 561 0061 to check for any faults in your area. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. You need to go outside and locate the brown or grey omnibox on the wall. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Placed an order and the lady said we were eligible for quick start self installation. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. It seems that I need an electrian to install a wall socket. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Very. Go to our service status page. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. No virgin media wall socket. on 04-02-2023 11:17. Community FAQ Sign in. Stream from Virgin Media. 11-11-2022 12:53 - edited 11-11-2022 12:58. 5. The cable could be hidden within, or behind, furniture. on 22-10-2022 20:58. Also there will be an external, often brown, omnibox. Manage Your Account. I was told when purchasing the broadband package that fibre was available here and already in. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. The socket you need will be marked with the Virgin Media logo. Volt. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Speed. . Phone. 1 ACCEPTED SOLUTION. I have a separate Virgin media feed into the house, with TV and broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Installation: Wall socket issue. The package was delivered but there is no wall socket for me to plug into. Could a VM engineer be boo. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. What to expect with broadband. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Go to my local Virgin. Here we are nearly 1 week after and she can't get a dial tone through the hub or receive or. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. #2. I've just received my virgin broadband kit, with self set up. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. There must have been a previous installation or you would not have been offered a self install. 4 weeks ago. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . These enter my house via an air brick/vent very close to. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I was never asked if I had a wall box. Volt. No Wall Socket for Internet and TV. If you don't have the cabling then call the pre-installs team on 0800 052 1734. If you're happy with this and for the charge we can make the arrangements for you 🙂. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media Quickstart set up. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. TV on the go. Vonage 2nd line. Broadband wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. . Email. Ordered VM broadband and was recommended by the website to select the self quick install option. Speed. Virgin TV 360. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Networking and WiFi. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. V6. Stay safe online. The first thing is to start making alternative arrangements for your internet connectivity. My options are . Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Back a step. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Networking and WiFi. Virgin Mobile. However, I do not have any of the specified wall sockets available. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. All. The wall socket has a thick plug bit. TiVo. QuickStart, set up and connections. virgin media internal wall box. Went outside and there appears to be nothing on the other side (maybe removed). Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Subscribe to RSS Feed; Mark Topic. 100. Ju. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. Everything is converted to specialised triple screened coaxial cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Networking and WiFi. 3 minutes ago. No virgin media wall socket. Thank you. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Networking and WiFi. Broadband. The existing cables will be screw-on (11 mm spanner or pliers required). Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I am attaching photos of what i can find in. The cables from the external box lead to a Bt open reach socket and a blank socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. You can also check for a loose cable as not all properties have a socket. The cable could be hidden within, or behind, furniture. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Networking and WiFi. Virgin Media; My Virgin Media. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. on 30-12-2022 13:33. Options. It varies between the altnets. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. But I. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. May I know which one I can connect. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. on 07-09-2022 19:28. Dave. Hi, Same problem here. TV. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I'm very sorry to hear about the non wall socket. Subscribe to RSS Feed;. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Speed. If an engineer is offered - accept that. Broadband. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. There is one Ethernet connection point and socket with a circle on the wall. For that I can't use the - 5118502. 9. there is brown box outside but the cables are not coming in . All the wall sockets I can see are for BT. We would like this to be re-located please into our living room on ground floor. Hi there , welcome to our forum and thanks for your post. Get the Hub ready by connecting the wires. 😁 I tried Virgin Customer Services with this but they werent able to answer. Options. Can I arrange an engineer asap? - 5228161. QuickStart, set up and connections. Hi mariz2198, thanks for posting and welcome to our community. Help; Community FAQ Sign in. Back a step. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Plug the cables into the hub. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. But I have no Virgin Media Wall socket in my house.